Troubleshooting

Common errors muFunds users run into, and how to fix them.

If you find an issue that isn’t listed here, please report it on GitHub.

Wrong data, data for another listing, or “Multiple results found”

You may get wrong data, data for another listing of the same asset, or the error Multiple results found (e.g. multi-listed stocks/ETFs). Please use a unique or alternative identifier.

The same security can trade on several exchanges at once under the same name, ticker and ISIN, with different NAVs or currencies. In that case, use an identifier that points to the exact listing you want. For example, search the ISIN or ticker on your country’s Morningstar website, open the detail page of the listing you hold, and use the Morningstar ID from its URL as the asset identifier for muFunds:

Morningstar search results for a multi-listed asset, with the Morningstar ID highlighted in the URL

Error: Unknown option

Check that the first argument of the muFunds function is a valid option.

Error: Asset identifier is empty

Check that the second argument of the muFunds function is an asset identifier (a string).

Error: Unknown data source

Check Usage and examples and the Compatibility list to make sure the data source works with muFunds. If you want data from Google Finance, use the Google Finance function included in Google Sheets instead.

Error: Asset not found

Check the Compatibility list to make sure the asset is available from the data source you chose, and that you used the right identifier for it.

Error: Requested data is not available for this asset from this data source

Some data sources don’t offer every option muFunds supports. Try another data source for the same asset, since sometimes more than one source covers it.

Error: Exceeded maximum execution time

This isn’t a muFunds error but Google Sheets stopping a function that takes too long. It can happen when Morningstar is responding slowly, or when many calls run at the same time (for example, when you open a spreadsheet with many cells using muFunds). In the latter case, reduce the number of cells using the function, or call muFunds asynchronously with a time-based trigger.